Delivery & Shipping
DELIVERY INFORMATION
The order delivery timeline is separated into two stages:
Note: In rare cases, if the local warehouse has no stock, orders will be fulfilled from overseas warehouses.
| Destination / Region | Fee | Delivery Time |
|---|---|---|
| United States | US$4.99 - for orders below US$24.99 | 3-5 business days |
| Canada | $7.00 CAD - for orders below $35.99 CAD | 7-10 business days |
| United Kingdom | £4.00 GBP - for orders below £20.99 GBP | 3-5 business days |
| Italy/Spain/France/Germany/Ireland/ Belgium/Switzerland/Netherlands |
€4,95 EUR - for orders below €24,99 EUR | 3-7 business days |
| Australia | $9.00 AUD - for orders below $40.99 AUD | 3-7 business days |
| Saudi Arabia | SAR 20.00 - for orders below SAR 100.99 | 5-12 business days |
| Poland | zł 21 PLN - for orders below zł 105.99 PLN | 3-7 business days |
| Mexico/Brazil/Chile/Colombia/Peru | US$4.99 - for orders below US$24.99 | 5-12 business days |
Ownership, Conditions, and Risk
We ship orders within one to two business days, excluding pre-orders. Please ensure your address information is accurate, because once your package is in transit, it cannot be redirected. Checking and confirming it is your responsibility.
Important Notes:
Express Shipping cannot be used for P.O. Boxes or APO/FPO addresses.
Shipping time does not include the 1-2 day processing window required to prepare your
order after it is placed and may take longer than expected because of
an invalid address, customs clearance procedures, or other causes.
Momcozy pays customs duties on all orders except shipments sent to India and the following countries/regions. Customers in these locations are responsible for any applicable customs duties:
- India, Norway, Iceland, Ukraine, Albania, Andorra
- North Macedonia, Faroe Islands, Gibraltar, Moldova
- San Marino, Vatican City, Kosovo, Svalbard & Jan Mayen
- The Channel Islands (Guernsey, Jersey), and Isle of Man
Additional Shipping Fee for Large Essentials
Because of their size and special handling needs, our larger essential items—such as diapers and wipes—include an extra shipping charge of $9.99 per order. Thank you for your understanding as we help these products reach you and your family in the best condition.
Track Your Order and Delivery
After your confirmation email has been sent, you can follow your order status. You can also check it easily through the online tracking page.
In general, once orders have shipped out (when you have received the tracking number or the order status is completed), your order can no longer be canceled.
Momcozy also manages every customer support request and product return. Whenever you need help with anything,
please go to our “Customer Service” area at the bottom of any page on our website.
Customer Support
